Having the Chats — support small business

A few days ago, on my Instagram stories, I went on a bit of a rant. I was talking about an email I sent to a couple who run a print and design business, like myself. They are in business about 9 or 10 years but I would still consider them to be pretty 'small' in the grand scheme of things. From what I've noticed since following them, they seem very nice and grounded and down to earth. But nobody really knows anybody on social media, do they? In my email, I gave them my background story, warts and all,...